Delivery and Returns
Order processing
We process orders within 1 to 5 business days. Orders are shipped from our warehouse located in Boucherville, Canada.
Monday to Thursday from 9 a.m. to 4 p.m.
Friday from 9 a.m. to 2:30 p.m.
Shipping
|
Destination
|
Rates
|
Exemptions
|
Returns |
|
Canada
|
$7.95
|
Free with purchases of $55 or more
|
Free |
|
France
|
12€
|
Free from 94 € of purchase
|
At the customer's expense |
|
USA
|
$7.95
|
Free with purchases of $55 or more
|
At the customer's expense |
|
Rest
of the World |
$15
|
|
At the customer's expense |
For Canada , delivery times vary from 2 to 5 business days depending on the destination.
For international destinations , delivery times vary from 5 to 15 working days depending on the destination.
- Recipients outside of Canada are responsible for any additional charges (taxes, import duties or customs fees).
- Bonnetier is able to deliver to Europe.
- Orders shipped to the United States and internationally are not subject to Canadian taxes.
Free returns*
Of course, if you are not completely satisfied with the items you ordered, you can return them to us within 30 days of receiving your package. Packaging and labels must be intact and the merchandise must not have been worn (except for fitting).
We will refund your original payment method for the amount of the returned items, once the merchandise has been received and inspected.
To return an item, please request it by logging into your Bonnetier account, or contact us and provide your name, address, and reason for return. We will contact you within two business days with the necessary return information.